swinph Terms & Conditions

1Acceptance of Terms

By creating an account on swinph, making a deposit, placing a wager, or otherwise using any feature of the swinph platform, you unconditionally accept these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all users of the swinph platform, including registered members, guests browsing the site, and any person accessing the platform from within the Republic of the Philippines or from any other jurisdiction where access is not prohibited by local law.

swinph reserves the right to modify these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number on file. Your continued use of the platform following notification of changes constitutes acceptance of the revised Terms.

2Eligibility & Age Verification

To register and maintain an account on swinph, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform, in accordance with Philippine gambling regulations.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of swinph or any of its affiliated entities, game providers, or payment processors.
• You must not have been previously excluded or banned from the swinph platform or any other online gambling platform operated under the same regulatory framework.

swinph reserves the right to request documentary proof of age and identity at any time, including but not limited to a government-issued ID, passport, or other official identification document. Failure to provide satisfactory verification within the timeframe specified by swinph may result in account suspension.

3Account Registration & Security

Each player may hold only one (1) registered account on swinph. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all associated balances.

You are solely responsible for:

• Maintaining the confidentiality of your swinph account credentials, including your username, password, and any two-factor authentication codes.
• All activity that occurs under your account, whether or not authorized by you.
• Ensuring that your account information — including your registered mobile number, email address, and payment details — remains accurate and up to date at all times.
• Logging out of your account after each session, particularly when using a shared or public device.

If you suspect that your account has been accessed without your authorization, you must notify swinph immediately via the contact details provided in Section 14 of these Terms. swinph will not be liable for any losses arising from unauthorized account access where the player has failed to take reasonable steps to protect their credentials.

4Deposits, Withdrawals & Payment Terms

All financial transactions on swinph are conducted in Philippine Peso (PHP / ₱). swinph supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱50. Minimum and maximum withdrawal amounts are subject to the limits displayed in your account dashboard at the time of the transaction.

Key payment terms include:

• Deposits: Deposits via GCash and PayMaya are typically credited to your swinph account instantly. Bank transfer deposits may take up to one (1) business day to process.
• Withdrawals: Withdrawal requests are processed within twenty-four (24) to seventy-two (72) hours, subject to identity verification and any applicable bonus wagering requirements.
• Verification: Withdrawals may only be made to payment accounts registered in your own name. swinph reserves the right to request proof of ownership of any payment method before processing a withdrawal.
• Fees: swinph does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, for which swinph bears no responsibility.
• Currency: All balances, wagers, winnings, and bonuses are denominated in Philippine Peso. No foreign currency conversion is applied on the swinph platform.

5Gameplay Rules & Wagering

All games available on the swinph platform — including live casino games, the Color Game, slots, bingo, and sports betting markets — are governed by individual game rules displayed within each game interface. In the event of any conflict between these Terms and the individual game rules, these Terms shall prevail unless otherwise specified.

General wagering rules applicable to all games on swinph include:

• All wagers must be placed using available account balance. Credit wagering is not permitted.
• Once a wager has been confirmed and accepted by the swinph system, it cannot be cancelled, amended, or reversed by the player.
• swinph reserves the right to void any wager that was placed as a result of a technical error, system malfunction, or manifest pricing error.
• In the event of a disconnection during a live game session, swinph's server records shall be the definitive record of the game state and outcome at the time of disconnection.
• Winnings from valid wagers will be credited to your swinph account balance promptly upon settlement of the relevant game or event.

swinph uses certified random number generators (RNGs) for all non-live casino games. Live dealer games are conducted by trained human dealers in real time and are subject to the same fairness standards. All game outcomes on swinph are independent of previous results and are not influenced by the size of any wager placed.

6Bonuses & Promotions

swinph offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms and wagering requirements that will be clearly stated at the time the bonus is offered. The following general conditions apply to all swinph bonuses:

• Bonuses are available to eligible registered players only and may not be transferred, exchanged for cash, or applied to another player's account.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be specified in the individual bonus terms.
• swinph reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that any bonus already credited to a player's account will remain subject to the terms in effect at the time of crediting.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated wagering strategies, or any other method — will result in the forfeiture of the bonus and any associated winnings, and may result in account closure.

7Prohibited Conduct

The following conduct is strictly prohibited on the swinph platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to the appropriate Philippine authorities:

• Registering more than one account on swinph, or assisting another person in doing so.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using the swinph platform for any money laundering, fraud, or other illegal financial activity.
• Exploiting software bugs, glitches, or vulnerabilities in any swinph game or system feature.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the swinph platform in a manner not intended for human players.
• Colluding with other players in live dealer games or any other multiplayer game format available on swinph.
• Engaging in any form of chargebacks or payment disputes in bad faith after placing wagers on swinph.
• Accessing the swinph platform from a jurisdiction where online gambling is prohibited by applicable law.
• Allowing any third party to access or use your swinph account on your behalf.

8Responsible Gaming

swinph is committed to promoting responsible gaming across all aspects of its platform. We believe that gaming should be an enjoyable form of entertainment, and we take seriously our obligation to help players who may be experiencing difficulties related to gambling.

The following responsible gaming tools are available to all swinph account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account dashboard. Limit reductions take effect immediately; increases are subject to a mandatory cooling-off period.
• Session Time Reminders: Players may configure alerts that notify them after a specified period of continuous play.
• Cooling-Off Periods: Players may request a temporary suspension of their account for periods of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Players who wish to permanently exclude themselves from the swinph platform may do so by contacting our responsible gaming team. Self-exclusion is irreversible for the duration of the exclusion period.

For more information on responsible gaming tools and resources, please visit our dedicated Responsible Gaming page. Players seeking external support are encouraged to contact the relevant Philippine government agencies and support organizations for assistance.

9Intellectual Property

All content on the swinph platform — including but not limited to the swinph name, logo, trademarks, game graphics, software, text, images, audio, video, and user interface design — is the exclusive property of swinph or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the swinph platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any swinph content without prior written consent.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any swinph software or content.
• Use any swinph trademark, logo, or brand element in any manner that could cause confusion or imply endorsement without authorization.

Any unauthorized use of swinph intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by swinph.

10Limitation of Liability

To the fullest extent permitted by applicable Philippine law, swinph, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the swinph platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, server downtime, or connectivity issues beyond swinph's reasonable control.
• Any unauthorized access to your account resulting from your failure to maintain the security of your credentials.
• Losses arising from your reliance on any information, game outcome, or odds displayed on the platform that was affected by a technical error.
• Any interruption, suspension, or termination of the swinph platform or any of its features.

swinph's total aggregate liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit swinph's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

11Account Termination & Suspension

swinph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Failure to complete identity or age verification within the required timeframe.
• Receipt of a self-exclusion request from the account holder.
• A court order, regulatory directive, or instruction from a competent Philippine authority.
• Prolonged account inactivity, subject to the dormancy policy communicated to players at the time of registration.

Upon account closure for reasons other than breach or fraud, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via their registered payment method within a reasonable timeframe, subject to verification requirements.

Players who wish to voluntarily close their swinph account may do so by contacting our support team. Voluntary account closure requests will be processed within five (5) business days.

12Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the swinph platform, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

For disputes relating to game outcomes or account transactions, swinph's internal records — including server logs, transaction histories, and game data — shall constitute prima facie evidence of the facts in question. Players may submit a formal dispute by contacting swinph support within fourteen (14) days of the event giving rise to the dispute.

13Amendments to These Terms

swinph reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, swinph will notify registered players by posting a notice on the platform and, where practicable, by sending a notification to the email address or mobile number registered on the player's account.

The effective date of the current version of these Terms is stated at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the swinph platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amendment to these Terms, you must stop using the swinph platform and may request account closure in accordance with Section 11 of these Terms.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the swinph platform, please contact our support team. Our customer support is available 24 hours a day, 7 days a week, in both English and Filipino.

Email: [email protected]
Platform: swinph.app